Pancheros Mexican Grill - Iowa City

Wait for an hour for a burrito. They had two employees, one of whom did his job. They need more help in this night or they should not be open at all.

It seems that the administration is really on the hill. the workers seemed really stressed and talked about how you manager would not come in this night and how this often happens. To be honest, my heart goes out to them because the high schoolers do not have to stress the realization of a whole business itself. also my rice was dry and crispy?

My delivery experience was not great I ordered at about 11:20 a.m., so I have my lunch during my lunch break I am teacher, so this is valuable time for me. the app said I had my lunch at 11:55, which is good. 11:55 rolls around and the app says it is delivered, but my eating has not shown. I'm not calling either. 5 minutes go further and I'll just call the load to get no answer. I am hungry and frustrated. at last, at 12:15, my food is delivered, even without calling. the chips and salsa for which I have paid for are missing, and my bowl lacks the acidic saw and salsa. I am incredibly disappointed by all forgiveness.

Today I had an awful experience. I ordered 2 burritos online for pickup at 7:30. We didn’t recive our food until 8:28 because they needed to make more rice…The workers added water to the rice with a cup that other worker was drinking out of. Absolutely disgusting.

Food was good..actually much better then chipotles or estellas nearby..so will be back.Only issue was my burrito was cold. Im guessing this is caused by the side door constantly opening and closing when it is 10 degrees out. Might want to address that