Whataburger - Ingram

Where to begin? No ice/ice machine broken, water tasted like bleach, out of green chilis. My burger was served upside down? cheese and meat on the bun bottom vs the top. It tasted fine but just weird. The avocado they put on my daughters burger waslaughable. Literally a tiny amount. Our order took forever. People that ordered after us got their food first. My sister in lawonly ordered a hamburger patty and fries and hers took the longest to be brought out. They were completely inconsistent withbringing out the ketchup/salt/pepper tray with our orders? either bring it out or leave that stuff out so we don?t have to relyon others to get something as simple as ketchup. The employees here seemed miserable and had zero sense of humor. Will neverreturn! Go to the one in Kerrville so much better.

Order 293882. 07/16/2022 Cashier not trained to handle Whataburger coupon. She asked for help but two employees did nothing to assist. She mostly just stared at the register screen. Team Leader was cooking but she finally asked him to help. Total timeto receive one burger must have been 25 minutes minimum. Just ridiculous customer service. No apology for delay and no thank youfor business. Love Whataburger but will never come to this location again.

Walk in without a mask as elderly people walked out without wearing a mask. It's nice to see normal again. All employees wearing a mask, some customers were too. It's always nice to make your own choice and no one harass each other. Best fast food burger in the business.

Thank you Ashley for making sure my order was made right

I cant speak on the day shift but the night shift is good to go, they don't short you on your sauces they don't get sloppy when making your food. A custom service is good to go also very attentive. Also not sure what his name is but the younger Hispanic guy who is shift lead give that man a promotion really down to earth guy who you can tell makes the best out of any situation