Subway - Huntsville

My wife went to this location on July 31, 2017 to get a salad. The only person in the store at the time was an older gentleman who turned her away because he didn't know how to make a salad. I don't know what is so difficult about putting lettuce, meat, cheese and vegetables in a bowl but if you can't do something that basic, you don't need to be acting like you are working in the store. The next day, we called to lodge a complaint and were told that the older gentleman was actually the owner and really didn't know how to do anything. At which point the employee whom I was speaking to, Candice, who said she was the manager, offered to make the salad for no charge when my wife came back in. Today, August 10, 2017, my wife attempted to get the salad that was offered for no charge and Candice was no longer at this location but over at the Governors Dr location. When called by the employee at the counter, Candice, denied that she had offered the salad at no charge. Upon calling the Governors Dr location ourselves and speaking with Candice, she again denied having offered the salad at no charge and then proceeded to get her manager, who proceeded to tell us again that no such offer was made and that it sounded like we were trying to get something for nothing. As the conversation went on, he then proceeded to hang up on us instead of making the situation right. This is the poorest excuse for service that we have come across in our lives. If an employee is not authorized to offer something, they need to keep their mouths shut instead of lying about it later. This review is just the beginning as this location and its franchise owner will be reported to Subway Corporate for making their name look bad.

Tuna was dry and unappetizing. Potato chips were old and stale. I think they are watering down the sodas. I am told Subway restaurants are going down the drain nationally. I think I can tell why.

Delicious meatball marinara, with sweet onion sauce sandwich. Good service.

Young server was by him self &he still gave great service

I've never had such a great sub. He was hasty and a bit rude BUT, the food is made perfect.