Dunkin' - Huntington

The restaurant staff here is incredibly disrespectful. They intentionally mess up orders and find it hilarious. One of the coworkers, Katie, thought it was funny to add sugar to a coffee that was specifically ordered without it. This is absolutely disgusting behavior. Where is the management to address this?

8/10 times I go here there is a problem in some way. 50/50 chance of getting what you ordered correctly especially if its a larger order. Absurd wait times despite them being one of the most dead locations on the island. Last time I got a coffee in the drive through, they forgot to give me a straw. A straw! As the girl walks away I yell out that she forgot my Straw to no avail, and ended up just getting out MYSELF and reaching through the drive through WINDOW to grab the straws sitting right by it. The employees here are either extremely lazy or have very low intelligence. I'd say most likely both.

I had been having definitiw experiences in this (and everyone) dunkin location hit or miss, but I just got a great, fast, pleasant service and wanted to shout out the one person who holds the counter; the name on my entrance is daleyni. many thanks for a beautiful visit and great latte and donut!

Love how Dunkin is always coming up with new menu items. However, they often bring these out for a limited time then end after a trial period. I got addicted to their Xtra charged coffee (extra caffeine via green coffee beans and it tasted and felt amazing I'm talking super woman energy and no jitters), but they discontinued it. Wish they'd bring it back! This particular location has a very busy drive through. Best to order mobile to get the points for free beverages. This location is sometimes slammed and gets confused/backed up, but it might just be the staff on duty at certain times. I've seen the service levels waiver over the years we've been going. Some days are fine and others, well let's just say they leave a bit to be desired.

I was taking a walk with my son…he is in a stroller, and is about 20 months old. We stopped at Dunkin to get a small cup of coffee and an ice cream cone. The ice cream was very loosely placed on the cone. As soon as my son grabbed it, the scoop of ice cream fell onto the floor. I went to pick it up, but they had no napkins in the dispenser so my my hands were very sticky afterward. There were three younger employees behind the counter who were joking around with each other but not paying attention to what was happening. I asked one of them to give me a replacement cone because the first one had been put on very loosely. I got the second time, but my son was getting very agitated and starting to whine and cry so I was distracted. I paid the bill and left, but thought the bill was a little high. When I checked the receipt later, I realized I’d been charged for two ice cream cones, although the first one had the ice cream placed very loosely on top. You shouldn’t have to pay for two cones if the employee made a mistake on the first one. Was also not happy that it was so hard to get any of the employees attention either. See attached receipt.