Zaxby's Chicken Fingers Buffalo Wings

Staff was short handed and overwhelmed. Drive through was backed up and took several minutes to order. Usually it?s a better experience, but not today.

Very disappointed. I ordered a 6 piece finger meal with 2 Cole slawsand ranch instead of fries. I received a 3 piece zax snack...no ranch no Cole slaw. I will be calling the store today. I still have receipt and pictures.

We picked through for the kids an they tried to eat the tenders they were dry and the fries were cold like the food had been sitting for a hour or so

UPDATE: Four week later and I am still waiting for them to call me back... Interesting how they will say anything to get you to leave their store when they owe you money. On April 17th I was charged twice for my order due to an app issue and they still prompted me to enter the store and order in person, continuously reassuring me that the charges on my card for the previous two orders would not go through. So after two failed orders and one order in person, I was repeatedly assured that my $24.02 would be returned to me. It was not. About 2 weeks later I returned to the store and who I presume was a manager was condescending to me acting like I did not know how to check my own bank statement, repeatedly telling me that the pending charges would drop. I had told her several times at the charges were not pending and to have posted to my account but she continued to tell me that my pending charges would drop. Eventually, she implied I should file a dispute with the bank if I wanted the money back. She also told me that she would look into it and that she would follow up with me after taking my name number and email address. She stated that she did not have the ability to grant refunds, however the email correspondence I received stated that the stores are required to issue refunds, not the online service. I have not heard back from this store since. This company took $24.02 from me and will not give it back.

Went here tonight, spoke with the manager when I got home after coming to the drive-thru notified her that she one of her employees dropped a little extra snack in my meal as I spoke with her about the nail she told us to come back to the store and she would remake our meal she was good on her word but it was her nails as a manager that made it into my food because nobody else on staff is wearing them tonight as a manager you should know not to be wearing two and a half inch long nails at work corporate needs to be involved