Domino's Pizza Highton - HIGHTON

Today my partner and I made an order for your Highton store which had cheap pizza for customer appreciation day. We ordered at 1pm in the afternoon and scheduled it for a 5.30pm pick up. It was then said it would be an hour and a half late so pickup would be 7pm. Frustrating because we ordered so early you would think they could have gotten it going in the 4.5 hours before our pickup time but we were understanding. We then went in to pick it up at 7 and were told our order was cancelled. This is beyond annoying and just poor service. We ordered at 1pm and only 6 hours later once we went IN TO THE STORE did we get told this. So we have waited an extra 1.5 hours to end up with no pizza. The least you could have done is message us this and saved us coming in to pick up nothing. This is extremely disappointing that on a customer appreciation day you don't prepare enough and end up leaving most customers more annoyed and unappreciated.

Each product was burned, dry or cut as it was done with plastic cutlery. If I wanted to eat that, I would have gone to the Kmart Dvd area. get your damn things in order!

That is probably the worst service I have ever experienced. To be honest, I could have a baby come with the pizzeria. Honestly, never here.

I'm still waiting for my refund! I placed my order for "Accompaniment Day," and after almost 2 hours of waiting, I was told that I would get my money back. It's been nearly 2 weeks now, and I still haven't received my refund. Where is the manager? Who can I speak to about this?

I HAVE NOT RECEIVED MY REFUND YET!! As other customers were left disappointed on appreciation day with the same excuse that the oven was not working, all staff was on their phones after waiting almost 2 hours for my order. I was told I was going to receive my refund and almost 2 weeks later I HAVENT. Went again to the store and told me they were refunding me straight away and also never happened. WHERE IS THE MANAGER? I need my refund ASAP.