The Railshake - Highland

Price per person: $20–30 Food: 4 Service: 5 Atmosphere: 5 Recommended dishes: Fried Pickles

Better than the average local restaurant/bar. Unique food menu with some staples of a good bar food. Good beer selection, not a great spirits/whisky selection. Bartenders I've had were mostly wait staff who also tend bar sometimes. Prices on whiskey neat are competitive, order a double and expect to pay nearly bottle price at retail. Price per person: $10–20

I frequent here alot with friends. The food menu is a hit for us. I love the options of seafood and Cajun. It’s a different type of menu than what you are used to seeing at other local places. The staff is very friendly and polite. Every experience I’ve had here has been 10/10 food and service on point. -Kate Food: 5 Service: 5 Atmosphere: 5

Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Spinach Salad, Muffaleta, Salad, Fried Pickles, Catfish

Ordinarily I don’t leave highly critical reviews, but our experience last night warrants one. 1) My boyfriends draft beer was flat, but he didn’t have a chance to ask for a new one because our server didn’t return to the table for long enough that he decided to drink it before it was flat AND warm. 2) I ordered a salad as a side with my meal and it took 45 minutes to come out 3) It took another 20-30 minutes for our entrees to arrive, and my boyfriends burger was lukewarm. He asked for ketchup but it took so long for the server to return with ketchup that he decided to eat his food before it was cold. 4) When we finally got our bill we had been at the restaurant for nearly an hour and 45 minutes. We paid with a credit card and when the check came back to sign, the total was increased. After reading the fine print we discover it’s because there is a 3.5% fee when cards are used. Times are tough, we get it. But seriously? Independently, none of these issues would be worth mentioning. However, we have noticed over the past several months the quality of service and food portions have both diminished. It was clear that our server was stretched thin, as she had the entire bar area as well as tables on the patio, so I can’t fault her for poor staffing. However, there were multiple staff members (including the owners) sitting at the bar receiving much more prompt service. As patrons, when you see the owners of the establishment watching staff members drown while sitting at the bar drinking instead of jumping in to help, it says a lot. As a former service industry worker, I can say first hand that I am understanding of mistakes and service flaws. But this was too much.