Zaxby's - High Point

Food was good. service was great. but $3+ for a small thing of spicy fried mushrooms?

Zaxby's in general has really gone downhill over the years for me.

Excellent customer serviceGreat foodHave fallen in love with their Buffalo Chicken salad.

Most of the time there are no issues with my order. The decorations inside are cool. The food is delicious, however there are many issues. The staff often forgot the mark which flavor sauce of wings you ordered on the box when you and your companions order different sauces, and I have gotten the wrong sauce before because of that. One time my chicken was inedible and tasted like a christmas tree. My order is wrong on occasion and a third of the time my buffalo wings are dry because there is little sauce. Also, half the time I order Wings and Things, there is no celery. Saving this restaurant from 3 stars is their delicious Zax sauce.

I had a very disappointing experience at this restaurant. The manager was rude and argumentative, insisting that I had to go inside to pick up my online order, even though I ordered it through the drive-thru. That made no sense to me! It was frustrating as a paying customer. To top it off, I received a burnt, dried-out sandwich and didn’t get the sauce I requested with my order. They really need to learn some customer service from Chick-fil-A. I will never go back to this location!