Tim Hortons - Henrietta

My parents are obsessed with this place. We come here everytime they're up in rochester and I can always count on this place to stock me up on timbits.

I realize it's ridiculous to review a fast food franchise, but I just wanted to mention Sam and his co-workers (on Mother's Day), who were so fast and...

Tim Horton's makes the cut when it comes to coffee and more times than not I've found the staff provides exceptional service and a smile whether it's at the...

This franchise I could easily get used to. Wish we had one here. A Canadian company started in 1964, they haven 't delved into CT yet and may not. Closest restaurant to me is White Plains, N.Y. Lucky them and for anyone else close to one. I was unfamiliar with the brand, but as soon as we got to upstate NY, my partner kept pointing them out and saying, Let 's try it! Taking him up on this one late morning before a destination drive, we noted the drive thru lane was moving fast but long so we decided to go inside and eat. Glad we did. The interior is more upscale and modern than most chains. The only other patrons there were a senior couple seated in front of a built-in gas fireplace with their newspaper and meals. Lots of seating of different types, clean and contemporary with no caricatures or design bent towards children. Because Tim Hortons was created by a Canadian ice hockey player, Tim Horton, and a partner who was in the doughnut business, the franchise still sells doughnuts as part of their product line. Rather than selling hamburgers and chicken, Hortons prefers breakfast and lunch sandwiches with a healthier makeup. They also sell a lot of coffee under their own name, and it 's high quality. We bought an original bag to bring home. Choosing what to order as many menu items were attractive, I liked they listed nutritional facts on the board which fortunately, is becoming more common these days. My fresh egg sandwich with bacon and cheese on an English muffin was just what I wanted. The steak and cheddar panini my partner ordered was pressed with grill marks, hot and tasty. He also chose a iced cruller as an add-on side which he enjoyed. We bought a turkey bacon club on a fresh roll to go for someone we were picking up after we left. It was loaded with turkey. The recipient said it was really good. Although owned for eleven years by Wendy 's starting in the mid-nineties and now the Brazilian company which owns Burger King, Tim Hortons remains a national treasure in Canada with over 3,500 franchises in the country. Whether there or here in the U.S., I recommend this fast food eatery as a place to sit and grab a quick bite or take-out for the road.

I visited this drive-thru today and had a negative experience. The woman working there was rude and condescending when I asked her to repeat what she said about the vanilla. She continued to mock me throughout the ordering process. When I mentioned that I wanted a regular ice cap instead of the more expensive Supreme Ice Cap she tried to charge me for, she argued with me. When I received my order at the window, I found that my ice cap was the wrong flavor and undrinkable. I ended up throwing it away and getting a new one at a different location. This was not the usual Tim Hortons I visit and I will not be returning.