Casa Ramos - Heber-Overgaard

Really good food. Really good prices, especially for lunch. Excellent service and atmosphere. Great hours too...

Since the new owners have taken over, the service has gone downhill. I received the wrong order, sent it back to get my correct order and the manager proceeded to argue with me saying she would have reused it if I hadn’t tried it. But since I’m the one who wasted it, I should have to pay for both meals. I asked for the food back if I had to pay for both and they said they had already thrown it away. I never got my correct order and they tried to put the wrong food on our friends check to have them pay for it. We were regular customers but the last few experiences have left us never wanting to go back.

I was in here about a week ago they updated the furniture tables and chairs looks really nice and professional in there.

Never again will my family step foot into this place. First off the red salsa tastes like tomato sauce, although the green salsa was better. I ordered a red burrito, took 1 bite and it was disgusting. It had a sweet taste with very little red chilie flavor. I told the server to take it away. I didn't want anything else. I told him I would pay for the chips and salsa, he came back to tell me the manager said I had to pay for the burrito even though I did not eat it. They said they would replace it with another burrito, but by that time I didn't want to try anything else. To my understanding, it's under new ownership. In my 33 years working in the restaurant/bar industry NEVER have I EVER had a place make me pay for food I did not eat. Nor as a manager, would I ever make a guest pay for something they did not like. Bad bad business!!! I rarely ever complain unless its something bad. Not to mention, the green salsa was barely cold my stomach hurt shortly after eating the chips and salsa. Another one bites the dust.

The food was good. The service was slow. It was overpriced.