Chipotle Mexican Grill - Hawthorne

So retarded Cash should be accepted and covid is not even an excuse anymore

I?ve had great experiences at Chipotle before but this time I WAS THE UNLUCKY CUSTOMER EATING A BUG. Not even a small bug, you can see in the picture that the head (which was all that was left over? and we couldn?t find the rest of the body in the bite I spit out) is about the size of a kernel of corn. This was a BIG bug I had unknowingly snacked on. I went to the register to see if I could get some help and all that was offered was a choice between a new burrito or a refund. I appreciate that I at least didn?t have to pay for my burrito but most of the time people get paid to eat a bug by their dumb friends, not be offered a free bug from Chipotle. This would have been a perfect opportunity to empathize with a poor traumatized customer who just ate a mysterious large bug with wings on behalf of her trust that Chipotle would deliver delicious food. I was looking for someone to say ?I can?t believe that happened to you! I would imagine you probably lost your appetite so let me get that refunded and also give you a card to get a free burrito on us when you?re ready to give us another chance.? But instead I was offered a free bug at Chipotle. If anyone can reach out to me about this and help improve Chipotle?s service recovery experience please respond!

I did not order my chicken bowl with what looks like a piece of hairnet or weave. Will not be eating here again.

[UPDATE] Pandemic version. Even in the evening hour, there weren?t a whole lot of people, understandably. Customers kept 6 feet of distance, although it seemed a bit congested near the cashier because those who came in for pickup orders also lingered there. The patio was open, and only two tables were occupied, including ours. Most people of came, for their orders and left. ????? Busy busy busy. I don?t know how busy this place gets but it was a Tuesday evening and yet the line never disappeared till 9 pm. The staff was friendly. They keep the place neat and tidy.

I gave it 2 stars because the flavor of the ingredients we're pretty good, however when this place started they were famous for having large burritos full of steak and rice. Last time I was here they also made me a tiny burrito and the owner came out and apologized and gave me coupons. It's starting to look like they make them small until someone complains then compensate the ones that do. It sounds like a good plan until all the customers decide to go somewhere else.