Wendy's - Hartford

Update: There seems to have been a change in management here because the service and speed has improved immensely since my previous review. A line that I waited on for 45+ now is taking 20 a reasonable amount for the length of the line . Upgrading to 4 stars because this change has been notable and consistent : Old: Worst Wendy ever. I'm a regular. I just put in a mobile order and checked it in. Waited 15 to leave for the restaurant. Got there with 20 minutes passed. Waited for 30 minutes for them to even ask my order as they serve other walk-ins and dozens of cars through drive through. Fast food? Try slow as hell for no reason, with no customer service, no apology. Nothing. It's honestly sad to watch how dis-coordinated it is behind the counter. If it wasn't for the location this place would go out of business for shear terrible service hands down. Go to literally of the any places around unless you wanna stand there for an hour. The person in charge of this franchise store should be ashamed of themselves. After all that, the burgers not even warm and the fries aren't even cooked. I want a refund.

Fries Hot . Hamburger, nuggets hot .Strawberry Frosty thick and cold. Drive up windows staff, WONDERFUL!!!!!!! Keep up the good Work.