Moe's Southwest Grill - Hampton

I love eating in moes. it is always fresh and they can be their toppings. they recently have their in portions. for people who like portion control. queso is a must.

The place was nice and clean. I didn't interact much with staff because it was an online order to pick up. They still acknowledged me. In a shopping center so lots of parking. Soda machine offers so many varieties of flavors. They have a salsa bar that allows you to choose as much or kind of salsa you like.

Just left there.4pm. seems like the energy didn’t match the food. The food good but not the attitude. Light skin girl had bad attitude in there and I herd that the owner is coming so I just knew something is up. The dude in there made it brighter for me and my husband to order. His attitude was phenomenal. The other girl seem like she was professional. Anyways the shift needed healing so fix it!!

Like others that have posted here, I used to thoroughly enjoy this Moes. My major issue at this point is the service: individuals on the line are polite, but they dont have any training or guidance on how to prioritize orders and it results in a bunch of unhappy customers who are ordering online. I placed an online order for a dinner kit with a pick up time for 515pm. Upon arrival at 5, I see three other people waiting for pick up orders. By my pick up time the number of people waiting for pick up orders had doubled. When asked about the status, the staff member (politely) said none of the online orders had been started and so she wasnt sure when they'd be ready. Meanwhile the rest of the staff successfully served no less than 20 other customers who had come through the line. This isn't the crew's fault. But neither did I see anyone resembling management or even a team lead working to keep both in person and online orders processed. The store has a separate work station to help with such things, but it wasnt open or being used. After waiting 45 minutes, I got in line and directly ordered the exact same thing I'd ordered online. It was done before the online order was. To add insult to injury, the food then sat on the countertop for another half hour waiting for...not sure. After an hour and 20 minutes in the store, I gave up and left. Called to cancel the order and the staff was very polite and apologetic, and got the order cancelled.

Not really impressed with the food tonight. My husband and I both had bowls and the quality just wasn't great. It was edible but barely. I even asked about fresh chicken because it was dry and he said they didn't have any done, it was cooking. Rice and beans were dry. This was a little before 6pm. You would think it would be fresh at dinner time.