Nando's Westfield London

Went there yesterday, what a bad service and shocking attitude from the staff. So disappointed, most items on the menu not available, I was surprised they had chicken.

I've been really hankering for some Nando's lately, so we decided to treat ourselves to a Nando's lunch today. When we got there, the line was super long. Luckily, the staff were super nice and managed to seat us pretty quickly. We only had to wait 15 minutes. We ordered half a chicken with macho peas and Peri Peri chips, as well as chicken thighs with spicy rice and Peri-Peri chips. Unfortunately, there weren't many chips on each plate (Peri-Peri salt). Plus, they were running low on sauce bottles, so I had to keep going back to the sauce pump. It was kind of annoying having to constantly get up for sauce. Other than that, the customer service was top-notch and everything else was great.

Took time before your order arrived. Food is ok, its dry. Used to be good. With all the restaurants and take aways that serves grilled chicken, I expect the quality of the chicken to level up too. Unfortunately its not the case. On a hot summer day, I expect at least a room temperature, but its not because its boiling in here. Please turn on your air conditioning. Please make Nandos chicken better.

Waited for 20minutes for empty glass for drinks, 45minutes for food to come and tables are not clean at all. This restaurant has serious staff management problem

Murad was very helpful and we had an amazing time! Nando’s is always the place to go