Mcdonald's - Hamilton

The experience at this restaurant was okay. It was very crowded when we visited, leading to slow service. There were no cups available for espresso coffee, and when I ordered a Toffee Latte, I received an iced Toffee Latte instead. Additionally, the toilets were out of order.

When we arrived at the car park, an employee mistakenly tried to give us someone else's food before we even placed our order. While trying to order, items kept falling out of the basket. After finally completing our order, one item had somehow gone missing. Our food arrived cold and the extras we had paid for were not included in the order. The service was terrible, with shocking attitude from the staff, including girls in the window laughing at customers. This restaurant should be embarrassed and in need of comprehensive retraining.

This is the sevond visit and both occasions I am disgusted with rhe food and service. On these both occasions I ordered normal cola which was flat and tasted like it was diet. The chips weren't cooked properly. Ordered strawberry milkshake but it was just plain ice cream. For a fast food service this is appalling. Not happy

My experience at McDonald's was fantastic! The food was hot and fresh, and the service was quick and friendly. The restaurant was clean and well-kept, and the staff were helpful when I had questions about the menu. I particularly enjoyed using the new self-order kiosks, which made ordering incredibly easy and convenient. Overall, it was a wonderful experience and I will definitely return!

Items constantly missing from order. Operators not listening to order and not putting through, who's doing your orders? Last 2 times I have been there is no iced drinks...explain how you can let this happen? knowing how the weather has been you should be able to forecast a higher demand??