Tim Hortons - Hamilton

The drive-thru service is efficient, and the staff is welcoming. You can really sense the urgency from the baristas at this location.

In the evening, when I walked into Tim Hortons, I headed straight to the restroom. I asked an employee if they could unlock the restroom, but they informed me it wasn't possible since it was nearly closing time.

This restaurant offers very poor food quality and lacks professionalism among its staff. The older woman at the front was unable to take my order correctly, so I had to reorder. The French vanilla was stale, and when I requested a replacement, they declined to assist me. I wish I could rate this place with zero stars. It’s incredibly disappointing.

The dining area was dirty. I ordered a bagel with cream cheese, but there was hardly any cream cheese on it. It was an overpriced bagel with just a small amount of cheese.

The staff were friendly, the place was well-maintained, and the hospitality was excellent. I had never tried an ice cap before, but a friend encouraged me to give it a go. The lady at the counter even invited me to sample it first. Oh my! I can confidently say that I will definitely order it again.