Tim Hortons - Hamilton

The best Tim Hortons in Hamilton! The staff is fantastic, and I can't recommend Kevin enough. He always knows exactly what I want and never lets me down. Highly impressed!

The person who made my sandwich seemed more focused on chatting with her coworker than on doing her job. When I reached out to the store about my concerns, she had a bad attitude. She even tried to tell me that the bacon comes out of the machine raw. I wouldn't recommend eating here; you might end up with food poisoning. Additionally, the coffee tasted burnt.

I usually go to this Tim Hortons and service and quality of food is good. But today I went there around 1:05pm and worker working there treating me very rudly and made my order wrong. She gave 6 ice cap when I had asked for just 3 Mocha ice cap. Imean she didn?t have to be rude or just stop working. Store manger should look into this. Very bad customer service!!!!!

I ordered a medium quencher, but when I requested less ice, that's exactly what I received.

A lady (also white) then came up and asked the same question, and the server responded to her in a calm tone. I have never experienced this kind of treatment before. It left me wondering if he had negative feelings toward Asians based on past experiences, but it is unfair to project that onto me. I hope the manager reviews the security footage from between 1:00 PM and 1:30 PM to gain a better understanding of what transpired.