Nags Head Inn - Hambleton

My husband ordered Szechuan chicken, but what was served was not a true representation of that dish; it was chicken in a bright red, thick sauce. No one checked in on us during the meal to see how things were going. As we were leaving, we saw the table next to us receive their Szechuan chicken, which looked completely different from what we had been served. When we went to pay, my husband politely mentioned to the waitress, Jacqui, that the dish was not Szechuan chicken. She became defensive and insisted that it was, even raising her voice when we pointed out the difference between our dish and the one at the neighboring table. This kind of response is not acceptable from a customer service standpoint and sets a poor example for younger staff members who overheard the interaction. Overall, the food was average and overpriced, and Jacqui's attitude was unacceptable. We will not be returning to this restaurant.

We visited this restaurant 10 years ago when it was a traditional English country pub with wooden paneling and a board displaying daily specials. The current owners took over five years ago, navigated through the challenges of Covid, and have turned it into a vibrant bar and spacious restaurant serving Cantonese cuisine. They also offer seven hotel rooms. For dinner, we decided to try the two sharing platters which were like Chinese tapas - delicious and satisfying. We enjoyed the local Pennine Bitter beer with our meal. Our family room was large, well-furnished, and soundproof. Breakfast consisted of fruit juice, a full English breakfast, and toast - nothing fancy but it hit the spot. The service was efficient and friendly. Overall, our experience was excellent. We chose to visit this time because the prices were reasonable and we were intrigued by the transition from English pub to Chinese restaurant. We will definitely be back the next time we need an overnight stay in the area.

I have visited this place a few times in the past few weeks. The rooms are comfortable and the breakfast is delicious. Every time we have dined at the restaurant during our stays, the food has been fantastic. The staff, especially Alice, are friendly and attentive. We will definitely be coming back. Pickhill is lucky to have such a wonderful pub and restaurant.

Had lovely stay, room was lovely and clean, the Chinese food was some of the best I have eaten in a long time, breakfast was superb. Alice is very welcoming Thank you.

Party of 12 just before Christmas. Excellent food served promptly and everything was served hot, despite the numbers and variety of dishes. The staff were brilliant all evening and the owner Alice was on hand throughout to ensure everything was to our liking. Drinks served with a good range available. Prices for meals and drinks are very reasonable. Can recommend the tongue teaser experience. Could not have gone better. Looking forward to our next Cantonese evening there.