Creams - Greenwich

Few months ago I had a fantastic experience there.We just walked in with my son and I mentioned to Nusrat that it my son's birthday, She make us such an amazing surprise.Thak you for your kindness and extra effort. Definitely highly recommended.

Dont seem to care about customers allergies. I specifically told them to leave some things out they didn’t.

First of all I have been calling this place this morning and early afternoon today . No one ever picks the phone up ! I went there with my family when you walk in no one greets you hello . We went up to place the order at the till the guy taking our order did not smile nor greet us with a hello . I straight away told my sister I don't like the vibe here and rather pay somewhere else with good service but she told me the kids are settled and are looking forward to having their desserts . When placing one of orders which was a oreo cookie dough that comes with an ice cream which I didn't realise I then ordered another ice cream for that but the guy at the till could at least tell me this dessert comes with a oreo ice cream Paid extra for that. I was asked will I be paying by card or cash I said card but realised I needed to pay half by cash and the rest on card. When I told the guy can I pay like this he said you should of told me that before and wasn't bothered at all . My sister then stepped in and paid the full amount by card. You can change the payment method way but this guy clearly wasn't bothered to do that . We sat down at our table i then noticed the guy at the till would greet other people's with a hello. The order was quick but we was disappointed. My son's oreo cookie dough was not hot all three of the white ice cream had a weird taste to it. We waited for a while to get a water's when it arrived we had to get up and get it off the counter ! How dare they ask for us to get the water I mean the place wasn't busy. What a wasted journey and waste of money. Will not be visiting this place again and will be telling friends and family about this horrible experience here. You need to step up with manners and a service with a smile won't cost you ! Maybe do some courses/ training on that.

The adorable slender Asian man with glasses was patient and friendly.

Food area seems clean, staff nice, quite cold, no wifi