Toyota Of Greensboro Collision Center

I took my car in to have my driver's side mirror repaired. Amber kept me apprised of everything that was going on. The repair work was done with quality, and they finished the job ahead of the projected time.

Tech guy was good however didn't really solve my paint issue on the hood for a 2020 Highlander....had to call Toyota and set up a RAS claim but of course no recall for my color paint....if you have other issues with paint on this model it very well could be same issue with my color as well

I had to take my car for repairs. They kept my car for two weeks when it was supposed to be a month. I went to pick up my car and they forgot to do the front bumper repairs. The repair body shop manager told me I was a liar and the repairs were done. He went outside to look at my car and obviously they hadn’t fixed it. They kept my car for another day and when I went to pick it up. Instead of them replacing my bumper . They glued it together and you obviously can see the glue . I’ll never go back again. It’s ridiculous how I was treated and having to go through so much for repairs that were supposed to be done

Would not recommend. The repair was fine, and Tracey who works there was very sweet and helpful for my wife after the office staff were very unprofessional. The car repair was delayed (understandable given the supply line issues) but Amber Thorpe was unresponsive after committing to a deadline, and the manager Scott Simmons is insulting, rude and frankly tries to intimidate you if you ask for the customer feedback line. If my family had not been present Scott, you and I could have settled our differences in a whole different way sir. You just name the place and time and we can still do that.Avoid this place if you can.Service: Body Trim

I tried typing out the whole situation, but there were to many words. Scott the manager of the collision center told myself as well the insurance adjuster that I was dealing with that the car was totalled. Two weeks later I get a call on a Friday afternoon that the car was not totalled. I had already purchased a new vehicle.I had to get a hold of the GM over Rice who did the fair thing and purchased my vehicle excuse me paid it off. I went down to the dealership signed paperwork so end of story no. I get a phone call from my financial institution saying that my car payment is late. I called the GM yet again. He calls be back later to tell me that the person who did my paperwork lost it..So I have to go back down there and sign the paperwork again. I was supposed to get weekly updates on the vehicle that was in the shop. I got two the second was letting me know that the car was almost complete just before they purchased my vehicle.The first time I dealt with the collision center I was pleased and left a wonderful review. This time I need to be heavily medicated...lol...not really a joke