Cafe Nero - Grays Thurrock

Ridiculous wait time in the queue hence low rating! The barista was nice and friendly. The Salted Caramel brownie hot chocolate was delicious

2star for food,as I food a hair on a chocolate twist. Very apologetic towards me afterwards. But please beware. Very busy and noisy at lunch time. Clean and tidy atmosphere otherwise.

The Brazilian coffee was extremely good. Nice place to go for a bite while shopping

Consistent in their taste and quality. Coffee is priced the same as other chains. Cafe is warm, staff are friendly and pretty quick, taking multiple orders and making no mistakes. Nice one team.

Service may need some work, seems understaffed and slow at peak times of the day! I've been a few times recently during lunch breaks at work and found a store at least half full with only one staff member in site! Beyond the apparent staffing issues, Caffè Nero has easily replaced Costa as my preferred coffee shop and where I can I will always opt for a Caffè Nero coffee over any other when out for a day or shopping, I just wish there were more of them local to me!