Auntie Anne's - Grand Prairie

My wife and I went here this morning and arrived right at 11am when they are supposed to open. The doors were still locked so weighted and 11:10 still nothing. There was a guy and girl working but never even acknowledged us or said anything. I called only to be told they were running behind and wouldn’t open until 12pm. So, I guess they were just going to let people wait and not say anything. They could’ve at least stuck a note on the door. This terrible customer service. The girl on the phone was rude and didn’t even care. We drove 15-20 minutes to get some pretzels. What a waste!

No better stop for break than Auntie Anne’s pretzels during shopping. Smell captivates everyone. My favorite is cinnamon nuggets with cheese dip.

Maybe manage your menu production better. Always out of something when clearly you dont have a large menu and clearly enough staff on vs business level and still have ingredients. Food cost vs loss of business.

AMAZING CUSTOMER SERVICE BY ISRAEL!!! he was great and attentive, made mine and my friends experience great! we will definitely be back!

Pretzel was ok. Not like I remember them back in the day. Drink was wonderful! Dragon fruit frozen lemonade.