Dunkin' - Goochland

I am completely in love with the app, and the iced coffee is simply unbeatable!

I had a quick and pleasant drive-thru experience with friendly staff and fast service. Everything I ordered was executed perfectly.

If I could give them zero stars, I absolutely would. I ordered two egg and cheese wraps, a large coffee, and some snack bacon. Unfortunately, the egg wraps were awful, and the bacon was served ice cold. When I called to express my concerns, the woman I spoke with didn’t listen and hurried me off the line. I could also hear another woman in the background telling her to hang up. I've had snack bacon many times before, and it has never been cold like this. I'm truly disappointed with the customer service at this place.

After a challenging morning, I decided to indulge in a hazelnut coffee with cream, sugar, cold foam, and a dash of cinnamon on top. I realize that's quite a specific order, but unfortunately, they didn't get it right on several counts. Instead, I ended up with a plain iced coffee that was missing both the cold foam and the cinnamon. I didn’t bring it up at the time since I was in a rush, but I felt genuinely disappointed, especially since I had been looking forward to this drink. Overall, I usually have a lot of positive things to say about this place, but this experience left me feeling rather let down.

Wow! I am genuinely amazed! I've never had such an amazing experience at a Dunkin' Donuts. The donuts are freshly made, and the coffee is outstanding. It's a great place with a fantastic staff!