The Barn Owl - Gloucester

We 've been here multiple times.. we live very close, we are some what regular but wouldn 't say we are regulars . We 've been at varying times of day/time of year, and we 've always been looked after. We had a terrible experience at a local venue tonight, and left without having eaten. We spoke to Ben behind the bar explaining our experience, he gave us some food and dropped us a voucher for some money off our next visit. This was not his problem, but it 's small acts of kindness like this that make a huge difference to my perception of an establishment. A great person, with great people skills and great service. Ben is a great person to have working in a front facing roll. The barn owl has always given us a pleasant experience and tonight was no exception. Also, a big shout out to the waitress Debbie (I hope that 's spelt correctly) as she has looked after us multiple times. You will never find a happier, friendlier member of staff, anywhere. Nothing is too much trouble and she 's a lovely member of the barn owl team. Thank you Ben, Debbie and anyone else we 've ever dealt with here. Your service is the reason we will always come back to visit. Thankyou.

Always good service and friendly staff only ever had one mishap and it was resolved along with complimentary puds! *Adding to this three years later, we had a disappointing date night at another local venue, came to the trusty Barn Owl and Ben sorted us out a whole 56 minutes faster than the other establishment! Thank you again for having the best customer service, top marks

A busy local pub. It has no stand-out features but serves its purpose. It shuts at 11pm and no messing!!!

The Barn Owl is my local and I'd regularly come for a meal with my husband at weekends. When my husband passed, the Barn Owl was the obvious choice for people to come back to after the funeral. The staff organised an area for us, and had even left a card and flowers for me. They were brilliant at organising a tab for drinks and bringing out meals together for everyone who had ordered separately. And the food, as always, was excellent. Thank you.

It was ok apart from kids running around with people walking around with hot food and not saying or doing anything about it