Subway - Glendale

I have a few coupons in the post and since I wasn't in subway was in years decided to try this place for the first time. I was the only one in the load and now I know why. I ordered two foot lengths. the brot was hard and could not be made on the same day. there was not too much of a selection of sweets to choose, not of what I remembered. I chose what I wanted, the lady wasn't too generous with them, quite economical. if all subway locations are like this, I see why they have lost their popularity. I remember years ago long lines and good eating. I'm not back.

Lord Where do we start?1. Ordered a sub on the app using a rewards deal i had earned then immediately walked in so i can customize my sub since the app is very slow when trying to customize a sub2. I informed the young lady the online order just printed was mine and would like it made a certain way.3. She raised her voice and said the ingredients were already on the paper and she will make it the way it states.4. I informed her it would be the same as if i were to walk in and order the normal way the only difference was that the sub was already paid for5. She proceeded to make the sub the way she wanted and sloppily tossed the ingredients on the sandwich with her bare hands and no gloves. I told her to forget it and I would like a refund.6. Employee began screaming and crying she didt need my harassment for the reason being she had been overworked the and hadn 't had a day off in 2 weeks.7. Told her sorry but I just wanted a refund for the sandwich she was refusing to make.8. She screamed NO REFUND! and proceeded to to call the police to escort me out 9. Police informed her because i had already paid for the item and i posed no threat that it was a civil matter10. Employee finally refunded my and screamed for me to get out of her store.Update: The franchise owner Heidi Wong messaged me and stated her employee was liar for stating she had no days off and she was an outstanding employee, while other reviews here clearly indicate there is a problem with the woman owner and her abuse of employees and customers. Happy to say her franchise will be soon be revoked because what goes around , comes around...

Lord Where do we start? 1. Ordered a sub on the app using a rewards deal i had earned then immediately walked in so i can customize my sub since the app is very slow when trying to customize a sub 2. I informed the young lady the online order just printed was mine and would like it made a certain way. 3. She raised her voice and said the ingredients were already on the paper and she will make it the way it states. 4. I informed her it would be the same as if i were to walk in and order the normal way the only difference was that the sub was already paid for 5. She proceeded to make the sub the way she wanted and sloppily tossed the ingredients on the sandwich with her bare hands and no gloves. I told her to forget it and I would like a refund. 6. Employee began screaming and crying she didt need my harassment for the reason being she had been overworked the and hadn 't had a day off in 2 weeks. 7. Told her sorry but I just wanted a refund for the sandwich she was refusing to make. 8. She screamed NO REFUND! and proceeded to to call the police to escort me out 9. Police informed her because i had already paid for the item and i posed no threat that it was a civil matter 10. Employee finally refunded my and screamed for me to get out of her store. Update: The franchise owner Heidi Wong messaged me and stated her employee was liar for stating she had no days off and she was an outstanding employee, while other reviews here clearly indicate there is a problem with the woman owner and her abuse of employees and customers. Happy to say her franchise will be soon be revoked because what goes around , comes around...

Teresa A. Was amazing ? the store is clean food on point her service was impressive thank you again

Had a coupon for a $5.99 any footlong sandwich. I proceeded to order the Bacon Chicken Ranch Sandwich. When completed, it looked great with all the fresh looking toppings but when it was time to pay, I was told by the female employee that I would be charged extra for the bacon. I read the coupon to her and it stated that add-ons would be an extra charge. When i reminded her that bacon was literally in the name of the sandwich and was the key ingredient, she said Nope, bacon is extra. . So I left that delicious looking sandwich behind and went to another location. Also on a day that the weather topped 112°, she proceeded to display her lack of empathy by refusing a lady of ice water, which is against the law in the state of Arizona. Extremely disappointed in this shameful experience and I will never patronage this location again.