Chili's Grill - Germantown

My son told me and my husband about Chili's. We went there for dinner. We had the Triple dipper. It was really good. We forgot our waitress name, she was really nice and always checking on us. Me and my husband will visit again. We thanked my son for the ideal place to go. We will try other food from the menu when we come back. Thank You Chili's for the great food and service.

Food was ok but the service was absolutely atrocious. Our waitress not only took 10 minutes to greet us, but she came to our table a total of 3 times. We never even got refills. Her attitude was very nonchalant and when she “went to ask a manager” if I could add something to my order she just didn’t come back. She didn’t even tell us her name, I just remember a big girl with braids. She didn’t even know what cajun pasta was and had me point it out to her on the menu. After she disappeared for another 20 minutes we had to get the hostess to bring us to go boxes. If it was due to the restaurant being busy I’d understand but there were barely people in there. The two tables on side of us had to engage with the host as well because SHE BARELY CAME TO CHECK ON HER TABLES. literally one of the worst chillis in the city.

I'm currently sitting here now. No one has greeted me. Ten minutes in.....BUT when I said I was leaving, the manager encouraged me to stay. He and the server were very friendly and gave me some comp items and gift cards so they rectified my earlier disappointment.

Absolutely wonderful. No wait time forseating. Then super fast service. Foodcame pretty quickly even with us havingsteak and ribs . Wonderful waitressTop notch .We went for our 7th anniversary ,away from our wonderful kiddos (3 kids under 7).

Customer Service was Awesome!! I will be returning soon. The food was amazing and the atmosphere was great ?