Chick-fil-a - Gainesville

I witnessed them switch from the breakfast menu to lunch at 10:20, which was 10 minutes earlier than the posted time, while I was waiting in line to order a biscuit. When we finally reached the ordering screen 10 minutes later, they informed us that they were only serving lunch now. Great, thanks for the heads up.

I had a pleasant experience at the restaurant. The line was long, but I expected that at that time of day (7:26 pm). I was able to place my order and pick it up at the drive-thru window without any issues. I will definitely return. The dinner was fantastic!

I usually enjoy visiting Chick-fil-A, but my first experience at this particular location was quite disappointing. It was a busy Friday night, and it seemed like several employees were more focused on socializing with each other and their friends rather than attending to customers. The young woman who took my order didn't exhibit the usual friendly demeanor. The trash cans were overflowing, and there appeared to be no one managing the dining area. After my meal, I found it hard to believe that any Chick-fil-A would be in such a state as I watched everything unfold around me. This experience was far from what I expect, and I don’t think I’ll return to this location.

Another restaurant that was once outstanding and now can?t seem to get their act together ? I work locally and ordered via the app. I head inside and wait 38 minutes for someone to call my name and hand me my order. Everyone is polite, smiling andscurrying around trying to figure what?s going on. Where?s my meal? The Door Dash shelf. Folks I stood by the window staring atthe counter for 38 minutes with several of the best dressed and most personable Door Dash people you will ever meet. Sacks ofchicken flying out if this store like a poultry factory. My sandwich was warm and my iced coffee melted ? I give up guys? I giveup. This place is a zoo. At lunch time the lines here are ridiculous? You cannot get into the parking lot. You cannot get outof the parking lot. It takes forever to get your food and the quality of both the food and service has deteriorated. Skip thisplace unless you have an hour and a half for lunch or you don?t have to clock in and out.

In all of the years that I have eaten at Chick-fil-A I have never felt the need to check my order because it has only been wrong once several years ago before the Pandemic at the Dawsonville Highway location it was a dine in the manager comped our orderfor the inconvenience so I was of the belief that their customer Service was the best of all the others. 1 we are a very largefamily that absolutely loves the food at Chick-fil-A. On this particular day in question at this location at approximately 2pmthere were relatively long lines with no outside order takers. The wait is a small price to pay for great food. Many places areshort staffed. Its understandable. We were patient ordered about $88 of food. We arrived home anxiously awaiting to eattogether as a family only to find that our order was short all of our fries which were 4 medium orders of fries and 3 originalsandwiches. So the majority of the family started eating while I and 1 of my daughters returned for the rest of our food. Wewent through the Drive Through yet again with no outside order takers. We sat in that line for 25 minutes. I explained ourdilemma through the speaker. I light heartedly mentioned that it would be nice if they comped a couple of brownies. The ordertaker said ok. We go to the Window receive what our original order lacked. We checked our bag this time. Everything was thereexcept the brownies. I asked about them the lady said I don't know anything about that. I contemplated asking to speak to amanager but decided against it because there were so many other people behind me in line who had been patiently waiting also. SoI just drove away completely dissatisfied with this experience. I'm also going to mention that the person who fielded mycomplaint at the Drive Through speaker Did not apologize NOR did the person who gave us our missing items at the window. Iprovided them with our receipt also. The Food was great but you guys get an F for Failing in the Customer S