Yushang Chicken - Fremont

I placed an order on 6/7 and was told it would be delivered on 6/10. I received a FedEx tracking number via chat late afternoon on 6/9, but there were no updates until around noon on 6/10. After chatting with Yu Shang support twice, I was assured the order would be delivered that day, but it never arrived. I called Yu Shang on 6/11 and was told by a lady that she had dropped off the package at 15:00 on 6/10, expecting it to be delivered that day. However, the package never made it. The lady called me back on 6/11 around 10 am and said FedEx informed her the order was out for delivery. I contacted FedEx myself at 10:30 and they opened an investigation to track the package. FedEx called me back at 11:00 and explained that the package was dropped off after hours on 6/10 around 19:10 (not at 15:00 as told by the Yu Shang lady) and was at the FedEx station for driver pick up as of 11:00 on 6/11. There were no further updates from FedEx by 14:00 on 6/11, so I called again and was informed that it wouldn't be picked up until after 16:00 and would likely be delivered on 6/12. I tried to cancel the order by calling Yu Shang multiple times, but got no answer. I then submitted a cancellation request via the app message and explained the situation, concerned about the quality of the cooked meat (chicken and pork) after being in a sealed package for 3 days in hot temperatures. I am eagerly awaiting a response from Yu Shang and will not be ordering from them again. Stay tuned for updates.

I placed an order on 6/7 and was informed that it would be delivered on 6/10. I received a FedEx tracking number via chat late afternoon on 6/9 but there were no updates until around noon on 6/10. Despite being assured twice by Yu Shang support that the order would arrive on the scheduled day, it never showed up. After contacting Yu Shang office on the morning of 6/11, I was told that the package was dropped off at 15:00 on 6/10 but it did not get delivered. The office later informed me that FedEx had the order on their truck for delivery. After contacting FedEx directly, I was told that the package was not picked up until 19:10 on 6/10 and was still at the FedEx station as of 6/11. Despite multiple attempts to cancel the order with Yu Shang, I received no response. I have submitted a request for order cancellation and expressed my concerns about the quality of the cooked meat in the package. I am awaiting a response from Yu Shang and will not be ordering from them again.