Charleys Philly Steaks - Franklin

Wonderful subs, great staff, cant go wrong with their Philly cheese steak. The owner is an wonderful woman, met her a couple years ago at a roof top graduation party in Nashville with my friend Melany. A business you can really support. ?

Perfect cheese steak. I hope you will always make it like this.

While I love good food, my experience with the service here was disappointing. I placed an online order, but when I arrived at the restaurant, my order wasn't ready. I tried calling them while I was there, but the line was disconnected. The staff wasn't very helpful and essentially told me that they don’t monitor their online orders. I couldn’t understand how they could neglect an online system that they use. I left feeling quite frustrated and believe they really need to improve their customer service skills.

I've always had a fantastic experience here; the food is incredible!

Great experience! I truly enjoyed the food and the excellent customer service.