Subway - Flower Mound

I went in to grab some lunch and had a disappointing experience. I noticed one employee sleeping at a table, while another, Heather, took her time attending to me and another customer. When she finally began taking our orders, the food kept sticking to the paper. She also seemed unsure about the difference between Italian herbs and cheese and white artisan bread. Overall, this was the worst experience I've ever had at a Subway.

This is easily the worst Subway in the area. I highly recommend going to the one in Lewisville instead for a correct order. They completely omitted all the meat from both of my sandwiches, including one that was a meatball marinara, which seems impossible. When we called to address the issue, a rude employee informed us that they were "out of ingredients." If that's the case, why are they even making sandwiches? The staff seemed more interested in being on their phones or chatting with each other. For either takeout or dining in, do yourself a favor and choose a different location. This one is the absolute worst!

I had a terrible experience at this restaurant! Be cautious of this lady who was on her phone while serving our food. She really needs training on how to properly serve customers!

The most rude employee I’ve ever experienced in subway, I made an order online and it says pick up by 9:25 pm when I got there there was 2 employees male and female very rude they told me we are closed but obviously it says they close at 10 pm Those 2 employees not even listening and I told them I paid for the order and if they will cancel it if they can’t do it, they said nothing and basically told me we closed early and they were still in the store. The most horrible experience and now trying to call the store to get my money back but no one answering the phone.

In short, an off-leash long-haired dachshund walked out into the middle of the dining room and took a giant pee under a table while I was waiting for my sandwiches. I KID YOU NOT. The apparent owner of the kind but out-of-place pet, an male employee with long and unkempt blonde and blue hair, who had just made his own food behind the counter without a hairnet, noticed the pee lake, wiped it up with some napkins, did not sanitize the floor or his hands, and went on his way to enjoy his break with his dog. The other employees did not bat an eye at this disgusting scenario, which tells me their concern for sanitation is probably not high either. Really shocking in such a nice area. Bewildered and definitely never returning. YIKES.