Bruster's Real Ice Cream - Florence

Great ice cream great service even for late night people were so positive and

Had no clue how to make a Reese’s shake, also the ice cream was so bad and freezer burnt we threw it away. Do not go here!

5 minutes till closing on 11/16 at 8:55pm the staff at Brusters decided to ignore me and my spouse standing at the window and continue mopping the floor and left us standing there till 9:00pm when they turned off all the lights on us leaving us in the cold dark. What wonderful customer service.

Caroline, red hair lady i'm assuming to be the manager, god bless the employees if she is. needs a huge attitude adjustment and seemed lazy. was in a huge rush to sit down and get on her phone

Asked if a particular item was in stock and was told “no” in a very stern tone. Pulled up to window and employee said “I need to give her 4/5 minutes to take care of a emergency” kitchen wasn’t in flames so what could have been the emergency? Obviously had to poop really bad. Don’t take laxative before work next time.