The Joe - Fairmont

Yesterday I went to the joe like I do often. I will admit I haven't been in about a month but I knew I had two free drinks on my rewards. Me and my daughter decided to stop and redeem them. I order my coffee and redeem the points. Order my daughter's, system takes the points and the girl then does something and my says I owe. I explained I used my points. She says I saw what it says and you owe very rude. Which she was from the beginning. I pull up my points and it says that 2 drinks were redeemed. I show her and she says I still owe. I tried to show her and again rudeness. So I ask her to cancel the both orders because I honestly didn't want to deal with her rudeness. I check my points this morning and my points were never returned. I have been going to the joe since it opened and have usually received great service. However the last few times I've been there it hasnot lived up to past experiences and yesterday made me honestly rethink the joe altogether. I've worked in this service myself and I would have never treated someone like I was treated. Hopefully they get better servers. I miss the days with Ray, Jodi and them were there. Seems customer service left when they left. I guess that's why I stopped going daily and will now go back to dunkin or McDonald's for coffee. Extremely saddened by losing great coffee due to poor customer service.

Exactly what I expect a coffee shop to be, Starbucks just doesn't cut it. Lots of different drinks and food options. I had the matcha and it was really good. The veggie tacos were amazing!! And I had the greatest chocolate chip muffin ever. Will definitely recommend as a cool hangout place, not too loud, had good vibes and creative energy. Also they have a changing table for babies and that's always a plus for me. Will definitely go back. Only downside was parking but there is some to the right of it by the post office. We missed them and had to go around because it's a one way so heads up.

Got the buscuits and gravy with a meadow iced green tea. Both were amazing and will definitely be back when I'm in town again!

Great vibes. Great coffees. Great selection of beers and ciders from this region.

The food is phenomenal. The portion sizes are larger than we expected from other similar setups. The food itself is so good. Fresh ingredients, perfect amount of balance with each ingredient. We got the almond joy French toast and it is amazing. We also got two lattes that were amazing. We are new to the area and my husband and I have already decided we want to make this a routine spot. My husband said the customer served was also excellent!