Baskin-robbins - Eugene

I stopped by on a Wednesday afternoon and there were only 2 other people in the store. The employee was behind the counter helping some on with a phone order. When he was done the with his call the couple in front of me ordered 2 banana splits. The elderly man behind the counter was not happy with their choices and said very grumpy tone that he'd get started on the order and shook his head as he very very slowly went to get started. I didn't even order because if he was unhappy with banana splits he really wasn't going to like my order of hand packed pints. I didn't want to try to deal with the bad attitude.

I hate to leave a bad review but feel that it’s necessary. Went in when no one was in there except the owner working. (I know he is the owner as we’ve been going here for years and already experienced weird things before) asked for a clown sundae and was told by him “no, we don’t have the employees to make those anymore”. I asked if anything similar could be made and was told “no, but if I could it would take me several hours.” So I asked about a sundae and he looked at me and just shook his head no. He proceeded to walk into the back and sit on the floor. He said “Well, it’s time for me to eat my lunch”. As he sat down on the dirty floor and rummaged thru a paper sack I left the store confused and annoyed. I just really don’t understand how he stays in business!

Thank you CHEALSEA! for being so accommodating and sweet!! Appreciate you very much!

My five year old son and I decided to stop in to this store on River Road in Eugene to grab a quick treat. There was one person behind the counter, an older gentleman. There was one costumer before me trying to order two scoops of ice cream, but she was a native Spanish speaker and was struggling to get him to understand. I helped her get her things ordered and the guy seemed unwilling to even try and help her out. He just kept saying he could get by in Mexico because he knew Dos cervezas and donde es un baño . He was being super racist towards this woman who understood what he was saying and was just having a hard time remembering how to say other words in English. At one point he continued to say, I don 't know. I just know dos cervezas. Dos cervezas? then he started laughing. She got very upset and started to tell him no cervezas and that she doesn 't drink. Then she used her Google Translate to tell me she doesn 't know what she did to upset the Lord, but she must have done something wrong. I told her she did nothing wrong. After she left I got one of our three ice creams we were grabbing. After the first was slowly scooped and I handed it to my child, he began telling me out of nowhere that it was Her choice to come to Oregon, and she shouldn 't be so upset when he can 't figure out what she wants because she doesn 't speak the language well. I scoffed at him and turned the other way. If my child would have not been already eating his ice cream we would have left immediately. I will be following up with the manager, because nobody should be that blatantly ignorant and hateful in any sort of public facing business.

The young man and woman who work late are super friendly and nice