Jhakhas Indian Kitchen And - Erewash

I placed an order for a takeaway, but I was disappointed to find that it was mostly juice with very little meat or vegetables. What made matters worse was discovering a hair in my food, which was absolutely disgusting. I reached out to the restaurant but have not received a response. I will not be ordering from them again. Delivery service was rated 2 out of 5, as was the quality of the food. The price per person was between £20-30 for dinner.

At times, the curry from this restaurant is amazing and full of flavor, some of the best I've ever had. However, there are also times when it tastes like a microwaved pot noodle mixed with rice. It seems like there is more than one cook in the kitchen, with one being a curry expert and the other being completely incompetent. It's a gamble on which one you'll get. Because of this inconsistency, I would not recommend this restaurant until they address the issue of having at least one useless cook and remove them. Food: 2 Service: 5

We stopped in for lunch as an ambulance crew in the area. We called ahead to order, and when we arrived, our food was ready, hot, fresh, and absolutely delicious. The staff were incredibly friendly and went above and beyond to accommodate us. Thank you for the wonderful meal. We will definitely be returning when we are in the area. Service: Takeout Meal Type: Dinner Price per person: £10-20 Food: 5 Service: 5 Atmosphere: 5

Decided to order from here tonight as usually go out of town but came reccomended so thought I would give it a try, ordered my usual order when it arrived the food was stone cold as if sat on the kitchen side all night, completely lacked any taste or flavour the vegetable samosa was a dull pastry containing nothing but mashed potato, the onion bahji also had zero flavour and tasted Almost like a dumplin, furthermore the actually curry itself was completely bland and had zero spice. Not the type of person who usually complains would usually just take it on the chin and would not return, but I felt the issue needed addressing because if I owned my own restaurant I would prefer someone to give me constructive feed back so that I can improve upon my business but this was not the case, I was then handed to the manager who told me he cooked the meal personally and he would collect the meal and give me a full refund whilst all being very bad tempered. When he arrived at my house he looked at the food started taking photos of it on my doorstep too send to the chef but when he spoke on the phone he told me that he prepared the meal himself so was lying to me about that, and then refused to give me any kind of refund when he suggested the refund himself and then proceeded to shout at me on my doorstep telling me that there was food missing too which I told him I obviously had to taste some too know it was an awful meal. When we had amicably reached the idea that I would receive half of my money back he proceeded to tell me I would receive a refund online when I had paid for my meal in cash, when I pointed this out to him he pulled £20 out of his pocket and practically threw the money at me and stormed away, what a bad tempered little man he is. I’m so sorry Gurkha chicken Stapleford for using another business but next time I will really appreciate my meal from you as this experience has made me realise you are 10/10 in comparison. Food: 1 Service: 1 Atmosphere: 1

I decided to treat my parents to an Indian as a thank you for their help recently. Because of the flooding we chose this Indian because it was closest and wouldn’t be effected by the flood in terms of delivery. We ordered over the phone because it wouldn’t allow us to order online. This was at 5.30 and was told an our for delivery. This is normal for an Indian take away. 1.5 hours later I called up as it hadn’t arrived. I was told the driver was on his way. 10 mins later I had a call to say that they had delivered it to the wrong house and would have to do the order again and it would be 35-40 mins. I was not offered a discount for the inconvenience so I asked and was offered 20% back off of the bill. The manager sounded extremely aggressive in the background which I found rude because this wasn’t my fault and not the sort of behaviour you would expect to see in such a situation. The food arrived at 8pm with no refund of 20%. When I called up the phone was ignored. The food was not worth the wait my dad and I ordered a chicken korma as this is all we can eat due to health reasons and this is always cooked with coconut and is never spicy no matter when we have been in the past. What we got had never seen coconut and was spicy so was completely inedible. The only reason for the stars I have given is because my mum enjoyed her chicken tikka masala and they both enjoyed the Bombayaloo. Really disappointed in both the food and the service and certainly will not be using them again. This is not how you treat customers especially if you want them to return! Service: Take out Meal type: Dinner Price per person: £60–70 Food: 2 Service: 1 Atmosphere: 1