Moe's Southwest Grill - Enterprise

Moe's is what it is. That being said, it's always a solid place for a great burrito. Store was a little sloppy But that's probably due to the lack of labor. Manager always does a great job with what she has.

We observed what seemed to be the manger go outside and smoke the return the wait on customers and never washed her hands. In addition she then went to the bathroom in her apron when she returned to the counter she again did not wash her hands.. her co worker i believe was James washed his hands and changed gloves after every task .. if she is the manager then lead by example.. the kicker is you are forced to tip them no matter what..

The food was good but the service was poor. A couple of workers made our quesadillas and a guy got our queso, then they all left, and we were standing there waiting for 7-8 minutes. Even the guy who got my queso gave me the wrong size. A nice guy with good customer service ended up coming back from the kitchens and didn't realize we were waiting there for our food and to check out. He was a good employee, can't remember his name though. He apologized and things were fine. It's not a big deal but was annoying to be forgotten like that, when they were all there helping us a moment before. Can't say anything bad about the food though. They have great queso.

The employees weren't helpful, and the menu was confusing. The food was just ok, nothing special about the flavors though. For what I paid I expected it to taste better.

I usually love Moe's and the people there are really nice. The service is usually very quick too. But the speed of service has decreased ten fold. I go in the store at around 12:13 and leave at 12:36. That's pretty unacceptable for a fast food place, especially if someone's on a timed lunch hour. There needs to be more workers or at the very least an actual effort to make the food as quick as possible.