Cold Stone Creamery

Let me first state that Coldstone is my favorite ice cream store and I have been buying ice cream at this location (and other locations) since the chain came to our area. I 've always enjoyed great customer service and never made a complaint about any products at ANY location...until now. This weekend, I ordered the Chocolate Devotion with Silk Almond Milk icecream from the East Windsor location, Saturday evening. When I took my first bite, the chocolate chips were so hard and old, I nearly cracked my tooth! Since this is my usual order at Coldstone, I knew this wasn 't the usual way it tasted. I went back inside the store and stood in line for 15 minutes to ask if they could replace it with a different order because the chips were stale. The young lady behind the counter said, ' 'We haven 't had anyone else complain. That 's just how we make it. We can 't make you another order. ' ' When I asked to speak to a manager, she said, ' 'There is no manager here. Do you want me to call the corporate office? You 'll be waiting a long time. ' ' I repeated that I would just like something different, not a refund. She shrugged her shoulders and said, ' 'Well, I don 't know what you want me to do. We don 't really do that here. ' ' Rather than make a scene, I informed her I would be making a complaint and she once again shrugged and said, ' 'Okay. ' ' As I stated previously, my family loves Coldstone. With so many locations closing, I would assume the remaining stores hope to stay in business. Serving stale food and having a cavalier attitude about it is a sure way to lose customers. On top of that, the place looks beat up and dirty inside. There were brown spots on the walls and trash everywhere. The spoon and napkin dispensers were also empty. They just don 't care anymore and it shows.

You can customize the ice creams however you like ! But it can be very sweet and the small scoop is very generous portion

Exceptional service, from which other Cold Stone Creameries lack.

Called on 5/24 at 7:40 to ask an extremely basic yes or no question “do you accept coldstone rewards” , and was hung up on by a very rude employee. can’t speak for the quality of the ice cream, but service alone is enough not to go here.

Ordered a cake for delivery thru their website which was sent via DoorDash (this was not disclosed until it was time for delivery). DoorDash delivery guy stole my order. I call DoorDash and they said the store should refund you. When I called the store there was an Indian lady in the background being so rude saying it wasn’t cold stones fault and that I should not get the refund since the status said delivered. She was being so rude! The cake was also expensive. You need to improve in your customer service and fire that old Indian lady. It’s been a week and the manager still hasn’t called me.