Sugar Factory - e Hills

Oh my lord! I cannot say enough good things about the experience I had tonight at the Sugar Factory of Orlando. I’ve never been so impressed by a server and staff as a whole. They took a difficult situation and turned it into a night of some great memories for me and my friend. It was my friend's birthday and they made her feel special and provided for which was absolutely amazing, but our server, Ariel, went above and beyond! He provided quick amazing service despite multiple seat changes due to a growing party and tough customers. I appreciated the support and consistent smiles (and amazing food as always) which made my friend’s birthday extra special. I will 100% be coming back to eat and party with the staff. Thank you again Ariel!!

We may have just been unfortunate with our experience, and to be honest the food was good. But our overall experience was poor. The service was terrible, after checking in we were seemingly forgotten about for 20 minutes and were o my shown to our table, that had sat empty the whole time after I questioned this. Our food kept getting taken to the wrong tables, we didn’t receive the novelty duck that you’re supposed to receive with the rainbow sliders, and were told they’d ran out, although we weren’t made aware of this when we placed our order. For our children this was probably the only reason they ordered them. Then when it came to dessert the milkshakes, which were delicious, sat for 15 minutes in the bar waiting to be served to us, and the sundae we ordered never arrived at all. We were told it had been wrongly served to other customers twice. A bit all show no substance in our experience

Overrated but a fun experience for kids for sure went for my daughter 6th birthday.

Went here on a girls trip to get an Insane Milkshake and absolutely loved it! The atmosphere was so fun, the food was delicious, and our shake was incredible! Our waiter was so nice. We will go back on our next trip to Orlando!

It took 2.5 hours to get our food. We knew it wasn’t our waitress she was awesome, people all around us got their food and left before we were ever served. It was disappointing.