Cally Palace - Dumfries Galloway

Cally Palace is a lovely hotel in beautiful surroundings. The room was comfortable and clean although some of the features are a little dated and shabby. You get a good breakfast with plenty of choice and the evening meal was excellent though a little pricey unless you go for the dinner B B option. The waiting staff are brilliant but the reception staff need to up their game. Unfriendly unsmiling unhelpful for this I have knocked a star off. They could hardly be bothered to give us directions to our room, we found it ourselves. I was stood at the desk for ages before I was even acknowledged. It was the same at checkout, no manners at all.

A very pleasant stay. The staff are exceptional and the food is first class. The area has lots of history and good beaches nearby. The hotel has very good facilities and lots of interesting features. Easy to access, just off the A75

We were staying with an old friend for the Easter weekend at her nearby holiday house and so suggested that we might take her our for a really nice lunch on Easter Sunday. About two weeks prior to our visit she had had phoned the Cally Palace Hotel and booked a table for 3 in the restaurant at 1.00pm. The member of staff taking the call had not made any other comment than to confirm the date and time. As we arrived at this magnificent building on a sunny day, our expectations rose. Even the lukewarm welcome from the girl on Reception did not dampen our hopes. Imagine our surprise and utter disappointment when we were told at the bar that there were only a small range of sandwiches available, This hotel does not deserve any success if potential guests are treated in such an offhanmd manner.

Scruffy place. Waited 15 minutes on queue for drinks two servers, one of which spent the whole 15 minutes talking to a couple who bought 4 glasses of coke. Uncleared tables galore. Went back at 2215. Staff said the were closing at 2230 but did nothing to serve drinks. Mannager CE out said were shut "at my discretion mo staff. Manager surly no charm or people skills. Website says open until 2300 They cancelled breakfast booking at 12 hours notice despite advertising it online Avoid like the plague.

Great stay at this hotel, full of old world charm. Staff couldn't do enough to help. The ground were well kept with plenty of walks. The pool was a good size. The food both at breakfast and dinner was innovative and delicious. Would definitely stay again if in the area