Dunkin' - Dracut

I placed an order through the app for pickup, but it turns out only the drive-thru was open, and there was no indication of that in the app. I ended up waiting in a long line at the drive-thru.

The drive-thru service was excellent and efficient. The staff were very professional and polite.

The cold brew was only half full, and the hashbrowns tasted like cleaning products. They gave us sausage, egg, and cheese instead of bacon, egg, and cheese. Additionally, the girl at the drive-thru window had a rude attitude.

Absolutely disgusting behavior by the vile employee who thought it was appropriate to cuss and speak like a street walker in front of my children with her delinquent friends. Then, when the issue was brought to the manager, nothing more than a shoulder shrug and a quiet I 'm sorry was all that was given in response. Abhorrent behavior to the fullest! The owners of this Dunkin should be ashamed of themselves for hiring such disgusting trash as employees. Would give 0 stars if possible!

If I could give 0 stars I would and I usually don't post reviews but i have to say that this is the worst dunkin donuts ever. I have been a long-time dunkin donuts customer. When this dunkin donuts opened in dracut a few years ago, I was so excited that there was one so close to my house. I was sadly disappointed. The coffee is terrible and on several occasions when i order food, i am told that they are not serving hot food at the moment. What is more infuriating is that i will wait in the drive thru line for 10 minutes and then when I get to the order speaker i am told no food. They should at least post a sign in the drive thru. This is not an isolated incident. I have tried to order bagels everyday for the past 5 days and I am told that they are not serving hot food. Unbelievable.