Wawa - Dover

It is unfortunate a service member stationed at DAFB was treated with total disrespect and lack of disregard. When this particular individual noticed his order was incorrect, he proceeded back to the WAWA to rectify the situation. At first, he addressed the lady, who made his order: one toasted and the other not toasted sandwich. The individual had asked the lady if she could toast the other sandwich. The lady informed him she could not serve hot food to EBT customers. Confused about what the lady was saying about having an EBT card and serving hot food, the individual asked the lady again if she would just toast his sandwich because what she was talking about did not pertain to him. The lady making the sandwiches stated again that she couldn 't serve hot food to EBT card customers. At this point, the individual didn 't understand was confused more than ever as he left the store thinking he was being racially profiled. The lady, who made his sandwich, DIDN 'T request his receipt upon returning back to the store, she DIDN 'T ask how him how he paid for his food, she WASN 'T the cashier that assisted him in the checkout lane, and technically IF he PAID w/an EBT card, she already served him hot food as one of two sandwiches was toasted. Therefore, the cashier should have noticed this when his food was rung up. Because he was wearing a doo rag, timberland shoes, and black sweatpants, this individual felt as though she placed him in a group/category based on his appearance. Now thinking this situation was unacceptable, the individual decided to go back and talk to the Manager. He approached Manager, and explained the situation. It was at this point Manager, stated, if it 's not that serious, then why did you come back. It was at this point, the individual felt the Manager was not providing assistance, and/or showing empathy towards his situation as he was trying to explain why it was necessary to return. The individual was stating the problem and how this could be corrected. This is when Manager uses words such as aggressive to describe the individual. The individual was unsuccessful in getting his order corrected. He decided to file a complaint against the store manager. Understand this, I know we are ALL going through trying times these days and we don 't know what each other has going on in other people 's houses. Just kindness goes a long way and being appreciative of others is just as important. I say all of this because customer service has fallen short. All of this could have been avoided if the lady making the sandwiches had just asked for the receipt if she felt he was an EBT card holder. However, she assumed, perceived, judged  an individual based on how he was dressed and refused to give him customer service. The Manager totally disrespected, disregarded, and devalued the individual by saying he was being aggressive. Therefore, the individual mentioned how the Manager was treating him in regards to being a EBT customer, about feeling racial

It?s a shame you can?t even buy a sandwich with out being racially profiled!!! Wawa, your employees are only as good as your management. And the way your store manager, Derek, handle the situation was absolutely unacceptable. This is who you have representing Wawa? Sad.

Coffee is great. Breakers are great. Eating is good.

I came over from New York and the staff was really nice to me and my friend. The girl in the checkout In the front I asked her some questions and she answered very nicely. The food was really good.

Girls in the Deli and those who can make drinks?t understand instructions. And I have a lot of doubt when they clean their coffee containers properly and what they use.