Pasticceria E Gelateria Chantilly Di Bertucci Moreno

Difficult choice..... Food: 4 Service: 4 Atmosphere: 4

Two coffees at the counter €2.40 and the barista barely greeted us. The coffee wasn't even good by the way. I relate to all the negative reviews. Too bad, it wasn't like this once... Food: 1 Service: 1 Atmosphere: 1

Just one because otherwise I can't write the comment but if it were up to me I would close this place. I start by saying that I've known it and frequented it for many years because I'm originally from Calabria and I have a house not very far from the pastry shop and over the years I've never had anything like paying €3.57 for table service happen to me. Last week I stop for breakfast, I take 2 lobsters with cream, a hazelnut cream puff that I take to the table outside and then I ask for 2 coffees and a blueberry juice that the waiter brings me out and they charge me €3. 57 as TABLE SERVICES I ask the girl for an explanation and the same visibly mortified explains to me that the owner has decided that whether it is me who brings the things to be consumed at the table or the waiter does it, I have to pay 20% of the total consumption because then the table needs to be cleaned well it's a pity that most of the time the tables are always dirty and you have to call someone to clean up the dirt left by previous customers so they also ask for payment for a service that they do not offer adequately I would like to remind the owner that it is MANDATORY display the menu inside and outside the restaurant and that it must ALWAYS be written CLEARLY VISIBLE if there is a payment and how much a TABLE SERVICE because if it is not displayed anywhere in the restaurant this modus operandi is practically ILLEGAL AND SANCTIONABLE to call the finance police. ABSOLUTELY AVOID as well as the excessive costs for the quality and service offered also for the half hours that make you wait in line to pay the bill.

Only one because otherwise I can't write the comment.... Let me start by saying that I have known and frequented it for many years because I am of Calabrian origin and over the years something like this has never happened to me: paying €2.80 for table service that never happened! Last week we stopped in the afternoon with my husband and my two children, we asked for 2 ice cream cones (it should be underlined that the ice cream wasn't even good and 2 cream pastries which were served individually in ceramic plates, directly to us in front of the pastry counter, not served at the table by a waiter; so since there is a table next to us we stop for just two minutes to put the plate down and eat the pasta, because you understand that it is a little uncomfortable to stand and eat a cream pasta with a ceramic plate in your hand (you can't even clean yourself the muzzle ! , consequence: they charge us 2.80 as TABLE SERVICE; I ask the boy for explanations and he, visibly embarrassed, explains to me that she was told to do so, without giving us a precise explanation.....; therefore they ask abusively for the payment of a service that they do not adequately offer. I would like to remind the owner that it is MANDATORY to display the menu inside and outside the restaurant and that it must ALWAYS be written CLEARLY VISIBLE if there is a payment and how much a TABLE SERVICE because if it is not displayed anywhere in the restaurant this modus operandi is ILLEGAL AND SANCTIONABLE practically to call the finance police. ABSOLUTELY AVOID, we modestly won't stop again, as well as for the quality, even for a service that you pay for and don't offer.

Poor staff, but worth it they are able to enforce the queue. While I was ordering at the till they managed to pass me an order 3 people without her saying anything. Service follows the expectations of the staff, if you are not 5 and have a breakfast of 20/30 euros they will take 20 minutes to bring you a coffee, despite requests. Furthermore, the tobacconist does not sell papers or filters. I'm giving 2 stars because objectively the pastry is good.