Red Lobster Dearborn Heights

Bad from start to finish. Would not recommend and will not return.

I don't understand while I had made the reservation ahead of time.. the seat still not ready when we got there, and we waited for a while . We are a family of 5. With three adults , a 4+ kids and a 16 months. We just need four chairs and a high chair , there's plenty of empty seating. I don't understand why we can be seated in booth and add in a high chair or eat us at another seating area...weird. Normally, I would tip 20% at least when I dine in. This time, I just less that normally i do. I wish the server didn't give me an attitude when I'm asking for the second take out box. I won't be coming back again. I was planning to bring my parents here but this would be the last time I visited here.

Samantha was absolutely wonderful! The food was delicious and the wait was brief.

This was my first time at this location and my worst Red Lobster experience ever. When we first came in, several smiling employees greeted us and we thought it would be great, but it was all downhill from there. Our OpenTable reservation clearly requested “a table (not a booth), in the quietest area”. First, we were shown to a booth. When I said we requested a table, she said “you did?”... So we went back to the entry and sat while they looked for a table for us. I asked the host?/manager? if the request showed up in our reservation. He said he didn’t know because he never looked. So, he checked, and it was there.... We were seated in an area that wasn’t bad at first, then a large party was seated next to us and the young child came in holding his tablet with the volume cranked up and no headphones, playing a very loud and annoying wheel of fortune type game. So, during the rest of our meal, we were forced to listen to that ****. Every time he spun the wheel, which was a LOT, it sounded like we were at a roulette wheel in a Vegas casino. And it constantly made a whole lot of other annoying sounds! Our appetizer had a hair in it. The replacement arrived after our entree. Fried shrimp were cold. Didn’t receive tartar or cocktail sauce for our shrimp platter. Ran out of water halfway through the meal. Waitress was no where to be seen for a long time. I finally went up to the host stand with my glass and asked the manager if someone could bring me water. She said yes, but 5-10 minutes later, I was still waiting. I went back and asked another employee who could get me some water and she referred me to my waitress. I said if she was doing her job, I wouldn’t be up here asking for it myself for the second time. So, I asked another person and she said she would bring me some. Eventually, the waitress showed up with another glass. Special occasion wasn’t acknowledged. We had a 6pm reservation and it was nearly 7:40 before we got done!

My waitress Carrie was amazing... My food was fresh.. The manager was exceptional..