Costa Coffee - Dacorum

I waited in line, but was ignored by a girl who was chatting with another staff member. When a guy came in, she immediately served him instead of me. When I tried to get her attention by saying "excuse me," she rudely replied, "I didn't see you." This was despite the fact that I had been waiting in line in front of her the entire time. She then gave me attitude, slamming down my cake and crumpling up the receipt. The staff looked miserable and lacked courtesy and politeness. It was a disappointing experience, especially since I don't get out often due to my medical condition.

I recently tried a flat white at this restaurant and was extremely disappointed. It tasted more like detergent than coffee. When I returned it to the server, I received a blank response with no apology or offer for a replacement. In a competitive high street location, you would expect better coffee and staff training. I will not be going back to this Costa again.

Me and my friend sat in costa next to tesco and we were sat at the back just quietly eating our food and a worker over the age of 65 came up to us and started harassing us. also throwing hateful speech at us this made us very uncomfortable and ruin our day as we were having a good day we have always done this and this is the first time we have been harassed like this. it has hurt pur feelings and made us feel very upset. you have just lost 2 customers. we will not be coming back unless this lady gets what she deserves this is so horrible and she needs to be disciplined fired

The manageress is superb, and some of the staff are great, like Daniel, also the new guy with the curly hair (doesn’t wear a name badge) but there are some that have no right to be customer facing. They appear not to care about service or making great coffee. Staff training could be massively improved and not on paying customers. Minimum 2 week intense training off site maybe?? Oh, and the scanner for the loyalty card is very hit and miss. Get a new scanner for goodness sake.

I really hope this reaches Dan or Daniels manager, I spilt my coffee all over myself and he was the most attentive worker Iv ever come across in Costa across the country. He came and changed my chair offered help and also offered a replacement for the one I had spilt. It made my quite embarrassing experience a not so embarrassing one and he made my day. Thankyou very much Dan!