Wendy's - Crystal Lake

Was served by maya and julian, was the best! I had everything I wanted and was super fast. great personal, always attentive and friendly always come here when feeding for a snack

The girl on the drive thro window with pony history at 5:15 o'clock Thursday 5/19 was so rude I can't believe how rude she was. makes the whole load look bad.

I don't know what the deal is with this place now but it was the worst customer service and food quality I have ever experienced. The girl at the first window was very rude and the all of the food was cold, the beet was dry, and it was very sloppy. On top of it, no receipt(I wonder why You guys really need to shape yourselves up. I don't know if I should be concerned about food safety at this point. If it gets worse, I will go even further to report what is going on.

Wendy’s. Crystal Lake Illinois. DONT EVER GO THERE!!!!!! I went there this evening to go into the lobby to place an order. The signs on all the doors said Open Unil 10pm Nightly. All of the doors were locked. There were 2 people in the lobby sitting at tables. Went to the other side of the building and had the same situation. The drive thru was very busy. I banged on the door so I could go in and place my order. One person sitting at a table came over. First off he was an employee and smokes inside the store. Totally illegal. He blew smoke in my face. Rude!! He argued with me about lobby closed for some reason. Changed his story twice. He asked if I wanted the manager I said yes. He continued to argue with me. Asked a second time if I wanted the manager. Again I said yes. She finally came to the door with a very nasty attitude. “The lobby is closed. Use the drive thru”. I told her about there being no sign saying they were closed. All the info I got from her was the lobby is closed so use the drive thru or go away. UNBELIEVABLE.Then went to Algonquin Wendy’s. The cashier was making mistakes with my order but he was upfront with me and apologized saying it was only his second day on the register. He was wonderful. I understand the newness learning curve. I’ve been there.SO DRIVE RIGHT PAST WENDYS IN CRYSTAL LAKE!!

We had some awesome salads today ! Apple pecan with plenty of apples and chicken! Also the husband had the Southwest chicken salad and said it was delicious !