Costa Coffee - Craven

Great drinks and really nice area to sit upstairs but we're having to listen to the staff constantly complaining about having to do their job. It's not nice to listen to. Working in hospitality myself I know that it can be annoying constantly pot washing but you don't let the customers know that. Just a bit rude if I do say so myself.

Went for lunch is Costa. Absolutely no food at all and very limited cakes. Staff lovely as always. Really odd

Hub and i visit our local Bradford Costa Coffee 5 or 6 days a week Staff always friendly and helpful..mostly a good atmosphere when there's no noisy kids running around using it as a Crèche. But just lately has turned into an office for people working on their laptops, sometimes 5 or 6 laptop users and you can't get a comfortable seat, they buy one drink and hog tables for long periods of time. There Should be a time limit for these people.

Looking for somewhere to recharge before continuing my journey I ventured into this dark and drab coffee shop for the first and last time. First impressions are lasting impressions. Although I was the only customer at the counter I had to wait while other more important tasks were undertaken whatever they were. I was treated to indifferent service followed immediately by the server chatting to other members of staff as if I wasn 't there. The piece of cake I chose turned out to be hard and stale on one side probably been sitting on the counter for some time. I interrupted the no doubt fascinating staff centric conversation and asked for a receipt; while receiving a coffee AFTER the person who came in after me (it was the same coffee a latte). If you don 't like being ignored or eating stale cake, there are plenty more coffee shops in Skipton.

The way the staff here speak to not only each other, but also the customers is shocking, including what seems to be the most senior member of the team which clearly has no interest in setting a positive example. The staff often speak to each other with such poor attitude and disrespect, often with no care that they have a queue of customers overhearing. This same negative attitude is then given to a customer should they require any additional service or even ask the most basic of requests. As soon as the shop becomes busy which it often is, the service breaks down immediately and the staff begin making unprofessional comments to each other. I’m afraid these staff, along with the manager, need to go back to basics of customer service.