Carvel - Cortlandt

I had a great experience at this restaurant! The staff and customers were fun, and the outdoor dining area was very pleasant. The space was clean and the restaurant had convenient operating hours.

I have been going to this Carvel location since I was a child. It was always our go-to spot for birthdays, celebrations, or just a regular Wednesday treat. However, my experience at this Carvel has deteriorated over the past month. Every Wednesday, my family and I enjoy buy-one-get-one sundaes, but recently I have had issues with my orders being incorrect. Despite trying to simplify my orders to avoid mistakes, an employee rushed to memorize my four different sundae orders and ended up missing toppings. When I returned to the store to ask for the missing items that I had paid for, the employee was rude and unapologetic. This pattern continued in subsequent visits, with the same employee making mistakes and displaying unprofessional behavior. When I brought up my concerns to the owner, they defended the employee instead of acknowledging the poor customer service I had received. Overall, I am extremely disappointed with the new staff and their lack of maturity. Unfortunately, due to these ongoing issues, my family and I will be taking our business to the Jefferson Valley location instead.

The restaurant was clean and the staff were extremely friendly.

Hi its me Joesph Keef. As I was heading towards a great day I decided to hit up the local carvel down the street. I was craving some ice cream and just ended up in utter disappointment . My friend and I walk in at 9 pm and we were astonished to find that the workers were packing up the stuff meanwhile the store closes at 9:30 pm. As if that wasn't disheartening enough, I ordered my usual, a chocolate crunchies carvalanche with cookie dough and clearly ended up being let down. I got a small which is normally $4.99 and im going to assume the extra topping was probably an extra dollar or two but I got charged about $16. I got $4 back in singles when I gave a $20. I will say the carvalanche was really good and the right amount of toppings was put in it but It is an extreme shame that this happened today. As an avid customer I am extremely disheartened by the service at this destination. I will certainly making the trip to the other carvel across town if I can avoid this nonsense. Thank youPer usual Joesph Keef

Carvel is an absolute delight for ice cream enthusiasts. The delectable range of flavors and creamy textures are a treat for the taste buds. The nostalgia-inducing ice cream cakes are a must-try for special occasions. The friendly staff ensures a pleasant visit, guiding you through the menu with enthusiasm. The cleanliness and inviting atmosphere create a comfortable environment to savor your sweet treat. Whether you're enjoying a classic scoop or indulging in a creative creation, Carvel consistently delivers a top-notch ice cream experience. With its mouthwatering offerings, excellent service, and cozy ambiance, Carvel easily earns a well-deserved five stars, making it a go-to destination for a delightful dessert escapade.