Once Upon A Sandwich - Cortez

Absolutely enjoyed my meal. Great flavors in the chicken chile relleno special. Will definitely be back next time I'm in town.

Family owned and operated since 1990 a yummy sandwich shop. Menu is diverse with salads to sandwiches to burgers. Enjoyed a Turkey Swiss Reuben sandwich and a chocolate zucchini cake for dessert super moist. Large drink cups and to go cups freely offered. Appreciated the hospitality of one of the (working) owners who shared the story of the restaurant.

Went once and won’t go again. The food was so bad it was almost inedible. Got the shrimp basket for lunch on a Monday when there were only a few other customers there. Shrimp were hockey pucks and there was nothing left to them because they were so overcooked. It came with the smallest order of fries I’ve ever seen, less than 20 total. Overall the shrimp basket isn’t the size of a meal, making it grossly overpriced for what you get, and meaning you’ll leave hungry (I’ve never felt that way after a meal out before). What I assumed to be cocktail sauce was the consistency of cranberry sauce a paste and it was tasteless. You can tell all this from the picture, so there’s no excuse for the cook and wait staff to have not noticed. I can only guess that means they serve it this way to everyone. My order also must’ve been sitting for a few minutes because by the time it got to me, the fries sitting on the pickle were already soggy. Worst food I’ve had in Cortez so far, and worst I’ve had anywhere in a long time. That would be enough for me not to go back, but the service is poor and the male owner is sexist. He acted very friendly at first, so I was happy to help him find the part information online that he randomly told me I could help with (yes, really) for a melted oven knob. However he then called me a “secretary” which he obviously wouldn’t have done if I were male (definition of sexism). As simply a customer, let alone someone nearly 40 years old, with a professional career, who in all likeliness makes more than his restaurant does in any given year, it’s unbelievable to me that a business owner would say that to my face. It’s disgusting to me that anyone would treat another person with such disrespect, especially after them having done such a kind favor. When someone helps you, don’t turn around and insult them.

It was my first time, so it may be I caught them on an off day. There weren't a lot of people, but the service was slow, and it was super cold in there. It took so long that we ended up asking for our food to go and the server seemed annoyed at my request. I've heard good things about this restaurant so I'll give it another try.

Food was fresh and delicious and has a great specials board. Fast and friendly service.