Cold Stone Creamery - Coral Springs

We tried her ice cream cake a few days ago, it was really good.

Worst Coldstone experience yet. Staff was right in front of me but talking to each other instead of greeting me and starting our order. Maya was helping us and started putting the wrong toppings on mine and was unhelpful when I told her that’s not what I wanted. She said that’s what I said and didn’t seem to mind she was mixing up the wrong ice cream. Flavors tasted off as well. Will avoid this location.

Was quick to resolve an online issue, phenomenal ice cream. Fast service!!

Went in the middle of the day very hot outside. No indoor seating poor customer service.

Beware: make sure all of your order is in the bag before leaving the store. I poorly assumed that I was handed my entire order before driving all the way home. It was only then did I realize that I was not given all of my ice cream. I drove back to the store only to be asked How could I forget my ice cream? I advised the employee that part of my order was never handed to me. Their reply, Oh. I am very disappointed in the lack of customer service... the expectations weren 't even that high; being given what I had paid for was really all I ever expected, but even that couldn 't be satisfied. It would have been nice for the employee to, at the very least, apologize for the inconvenience... but again, the customer service is highly negligent at this location.