K&w Cafeterias - Concord

I was so surprised today when we went to get what I get every time I eat at K&W! I always get the country style steak and gravy because it’s always so tender and good. Well today, I got a processed meat patty! The overall quality of the food has gone down so much!All of the casseroles and gravies had skins on them like they were sitting for hours!I feel bad for the staff and I’m sure it’s hurting them because when we got there at 3:30 in the afternoon, the place was dead! Usually it’s packed at this time on a Sunday! If it wasn’t for Alina, I would have asked for my money back. She gladly traded the patty-I only got one-for a few slices of roast beef. It wasn’t much better but I didn’t want to complain because she was trying so hard to make sure I was happy. They have new owners and you can definitely tell!

Don’t eat here. They have roaches crawling on the food. It’s disgusting and roaches cause diseases. I’m getting ahold of the Health Department tomorrow. There’s no way this place should still be open.

Haven't been to a K W since the Pineville location closed during Covid. Wanted to give the Concord location a try with an open mind. Got there at 11:30 on a Monday morning. Food should have still been hot since they just opened at 11am but it wasn't. Found out they discontinued the 5oz chop steak and only had the 8 oz version. Sweet Tea wasn't very sweet. An entree, two vegatables, bread and a drink cost me almost $15. Quality didn't match the price. Wish higher ups in K W Cafeteria would get their act together and focus on food quality instead of cutting corners. Other weird issue was they were using receipt paper from Shakeshack? Does Shake shack own K W Cafeteria now? Maybe they should use the burger meat from there.

Great service. Very kind and attentive staff. The food? Not so much. I haven't eaten at a K W Cafeteria in years because the one in Charlotte closed down. I was craving K W, which is also a fave of my husband's, so I set out on a drive for dinner and didn't tell my fam where we were going. Happy smiles when we got there, after a 40 minute drive. Spaghetti was so greasy from the obviously undrained beef that neither my husband or daughter could eat it. Cheese was hard on the Mac cheese so I could only eat half. It was also very greasy but I'm not sure why? My ultimate fave at a cafeteria, the chopped steak, was overcooked and somewhat hard also. Mashed potatoes and corn were decent. Egg custard pie was good on top but the crust was overcooked and hard. VERY disappointed in what was a $42 meal before tip, with a 40 minute drive. Unfortunately we won't be back and will just have to catch a K W when we're traveling some time.

The nicest group of people I've ever met! They were super great to us our whole stay and they were laughing with us. Definitely take yalls family!