Panera Bread - Columbus

The online/over-the-phone ordering process is completely broken at this particular location. they never get the order right; they can never hear or understand their question. it is only an underwhelming customer service experience, especially to serve the sick house personnel.

Friendly, but honestly, they never get a order right. always make them a completely different sandwich, forget a baked, cute. the day they actually get their order right is surprising. they should definitely check the intakes or have a 2 check-in process. an order is never fulfilled correctly.

If I order a bowl, I should get a bowl. if I order French doll, don't forget the French! this was a terrible online experience. parking space: and no parking space

I ate a very early and pleasant breakfast yesterday morning [10 22 2022] on the panera brot at 611 e. livingston ave. ste. a, in the southern orchards neighbourhood of columbus and via the road of nationwide children's hospital. yesterday I had planned a full-day conference in the nationalwide children’s hospital, so I had decided to breakfast first on the panera bread, which is directly above the street. my food choice for yesterday had been sausage, rührei and cheese on ciabatta. from any reason, that is not completely clear to me, the sandwich I had paid and received had not contained a cheese. I had not been accused for being, and I had not received a cheese [which had actually made for a somewhat cheaper breakfast when I had expected]. I believe that it is possible to order and pay for her eating on one of several machines that look like credit card machines, but I had not noticed these machines until I had ordered and had received my order and had learned about the missing cheese. if they are near nationwide children's hospital during the early morning [as well as during other parts of the day] I recommend the panera brot that is directly above the road. but I also recommend that they check that they have actually ordered what they intend to order.

Only received half of my take out order. I should have checked the bag but was in a hurry. Husband’s chipotle turkey sandwich was inedible and unrecognizable while my tuna sandwich was missing from the bag. Called manager to get a refund when discovered this. Didn’t have time to come in and get a credit. Manager said it would take too long to go through receipts. Store wasn’t even busy at all when I went. I’m not going back to store to get a refund for their mistake. Not coming back ever again.